Shipping Schedule and Notification
Most orders are shipped within 24-48 hours of receipt. Orders received after 12:00 noon EST on Friday or during the weekend will begin processing for shipment the next business day. (Usually on Monday unless it is a holiday) If your order should be back ordered, you will be notified by email. We will provide you with the anticipated date of shipment as well as substitution options for a quicker delivery.
Soft Cloth Bunz is solely owned and operated by a WAHM (work at home mom). There may be times where the office is closed due to illness or family vacations. During these times, we will post an announcement on the website and/or contact you personally to advise you of potential delay. We appreciate your understanding that our family comes first.
We will send you a shipping notification via email when we have ahipped your order. This notification will also include your delivery confirmation/tracking number.
You may also check the status of your order by logging into My Account.
Order Changes and Cancellations
Once you have placed your order, you will need to contact us to make changes to your order. if we have not already shipped your order, we will be happy to accommodate your needs.
Order Tracking/Status
Simply log in to My Account to view the status of your order. Click on the following links to track your package with USPS or Fedex.
Refused Delivery
Refused packages are subject to a 20% restock fee plus the actual shipping charges incurred. This shipping charge will apply even if you were not originally charged shipping under free shipping promotions.
Incorrect Shipments
First, we truly apologize for any mix up that may occur with the shipment of your order. Please know that these instance are rare but do happen. The website constantly refers to "we" as a company but the truth be told it is really "I". Soft Cloth Bunz is solely owned and operated by a WAHM (work at home mom). I will admit that I do occasionally make mistakes. Please contact me if there is an error with your order and I will make it right.
Missing Items
On rare occasions, we find it necessary to split the shipment of your package. We will note on your shipping confirmation as well as your receipt if an item will ship seperately. If there is no notation of a backorder or seperate shipment, please contact us as we may have accidantally left it out.
Missing Orders
First check if your order has shipped. Please visit My Account to determine if your order has shipped. If your order has shipped, then check with the shipper's websites (USPS or Fedex) to check confirmation of delivery.
If your package has a delivery confirmation, please check with your local USPS/UPS to determine where package may have been left.
If your package DOES NOT have a delivery confirmation, please contact us and we will further assist you.
For reference, view our policy for Missing Packages.
Backordered Items
We run an inventory controlled store to help alleviate backorders. The only exceptions are diaper packages. They are not inventory controlled. On rare occasions, we find errors in our inventory levels. In such a case, we will notify you before shipment if any items are out of stock. We will ask for your assistance on how to handle your order.
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